Frequently Asked Questions

General Questions

Waxing Questions

I’m a first time client. Do you run any offers?

We always love having new customers at Dollface Skin & Beauty and so will often runs various promotions. The best way to do this is to sign up to our email newsletter, and to mention that you are a new customer when making your appointment. If your company is based nearby either of the Dollface treatment rooms, get in contact to find out about our corporate offers and discounts available all year round.



What is LYCON wax and what are the benefits?

Formulated with the finest natural resins, bees wax and sensuous aromatherapy, LYCON delivers superior results, removing stubborn hair as short as 1mm like no other. At the same time, LYCON low temperature, super pliable and gentle waxes, provide a nurturing and skin conditioning treatment for extra client comfort, even on the most sensitive skins.

I don’t have much time, what can I have done in my lunch break?

Formulated with the finest natural resins, bees wax and sensuous aromatherapy, LYCON delivers superior results, removing stubborn hair as short as 1mm like no other. At the same time, LYCON low temperature, super pliable and gentle waxes, provide a nurturing and skin conditioning treatment for extra client comfort, even on the most sensitive skins.

What happens if I can’t make my appointment or am running late?

We know that sometimes schedule changes are unavoidable, but we do ask for a minimum of 24 hours notice for changes or cancellations to your booking. Failure to do so will result in a cancellation charge.

If you arrive late for your booked appointment, we cannot promise your full treatment but will try our best to accommodate you. You will still be charged the full price of the treatment.

I loved my treatment! How can I hear about more Dollface Skin & Beauty news?

We are very lucky to have loyal clients that like to keep up to date with Dollface. If you would like to join them, subscribe to our Monthly newsletter to be the first to hear about our special offers. Your details are completely confidential and will never be shared with third parties. 

You can also find Dollface Skin & Beauty on Twitter @Dollfacebeaut and on Facebook.

Types of wax

Bikini wax: outside of the knickerline as it sits (in normal knickers, not thong)
Extended bikini: slightly higher and more hair removed underneath
Brazilian: classic landing strip left, all other hit removed including bottom area
Hollywood: all hair removed

Lycon Hot Wax: Used on Sensitive areas such as Bikini Area, Eyebrows, Face & Underarms
Cirepil Cristal Océan: Rosin and fragrance free, warm wax used on larger areas of the body

Waxing etiquette

Please arrive fresh & clean for your bikini waxing appointment. Wipes and a towel will be provided for you to use free of charge. We recommend that you bring a spare, clean pair of knickers (thongs can irritate the newly waxed area) to put on after your treatment for hygiene reasons. We are happy to provide a bikini wax whilst you are menstruating, but ask that you wear a tampon during the treatment (can be provided).

Do men wax?

Absolutely! Exactly the same rules apply for Men. Exfoliating the night before will help your treatment and bringing a clean T- shirt or shirt to put on after your treatment for hygiene reasons

It's my first wax, I'm so nervous...

Don’t be nervous or embarrassed! I have seen them one I have seen them all, and feeling like this will leave you flustered which will lead to you getting warm and being uncomfortable during your treatment. It’s cool, knickers off, up on the bed, we will be far to busy chatting  and it will all be over in no time.

What if I am a shaver?

If you have shaved in between waxes or have used depilatory creams or razors up until the point you decide to wax, please be advised that generally, three weeks growth is the minimum. Trying to wax before this can result in an uneven wax as hair grows in three cycles, and we want to ideally catch it all together. I actually recommend 4-6 weeks if you’ve been shaving to allow the very shortest of hairs to be a decent length but I understand this can be difficult, so minimum of three.

Will it be painful?

It's never going to be pain free but with Lycon you have picked the best wax to minimise the pain. To help with the pain, you can take ibuprofen no less than 30 minutes before. (paracetamol doesn’t really help, ibuprofen works because its an anti inflammatory, always worth knowing for the clients) You can also purchase a cream called EMLA from your pharmacy which has a mild numbing effect on the skin. This needs to be applied half hour before your wax.

Can I do anything to help the treatment?

Regularly exfoliating the area will help keep the hair follicles clear and prevent ingrown hairs and dead skin build up. exfoliating the night before your wax will ensure a better result

Can I wax if I'm pregnant?

It is completely safe to wax during pregnancy, please just bear in mind that for the first trimester at least, you are generally more sensitive. You cannot use ibuprofen or the EMLA cream either when pregnant.

After care

Applying a tea-tree lotion to waxed area will keep the area clean and antiseptic.

For the next 24-48 hours:

• No hot baths or showers
• No lotions
• No perfumed potions
• No swimming
• No heat
• No sun
• No tight clothes
• No friction
• No sweating
• No exercise